Books appointments after hours
Clients call at 7 PM, 9 PM, Sunday morning. Stella answers and books directly into your system. You start Monday with a full schedule.
After-hours answering
After-Hours Answering Service for Australian Businesses.
Stella picks up the moment your line goes quiet. Built in Sydney, she books appointments, handles enquiries and escalates anything urgent while your team is off the clock. Switch her on for evenings, weekends and public holidays. One toggle in your dashboard, your team stays in charge.
No setup fees
Live in 1–2 business days
No lock-in contracts
Your phone rings at 7 PM. Nobody's there to answer.
Customers don't stop calling when your business closes. They call evenings to book, weekends to lodge a claim, and public holidays with an urgent job or an enquiry. Without after-hours coverage, those calls go to voicemail. Most of those callers never call back.
What Stella handles
Full coverage the moment your business closes.
Handles weekends and public holidays
Public holidays, long weekends, school holidays. Your phone is always answered by an AI that knows your business.
Answers enquiries overnight
Fees, services, hours, next steps. Every question answered accurately from your business’s own information.
Captures every missed call
No more voicemail. No more callback lists on Monday morning. Every after-hours caller is handled in the moment.
Manages reschedules and cancellations
A client calls Saturday to cancel Monday. Stella updates your calendar instantly and opens that slot for someone else.
Escalates urgent calls
For emergencies, Stella transfers the call or sends an urgent notification. Nothing falls through.
Example calls
Real after-hours calls. Handled by Stella.
7:43 PMEvening enquiry
Caller
“Hi, I saw the property listed on Marsden Street. Is it still available to inspect?”
Stella
“It is. Let me find an inspection time that suits you this week…”
New inspection booked at 7:43 PMZero staff involvement after hours
Sat 10:15 AMWeekend callback
Caller
“I need to move my Monday meeting. Something came up.”
Stella
“No problem. Let me check the next available times for you…”
Monday slot cancelled, new slot bookedCalendar updated in real time
Sun 8:30 PMAfter-hours emergency
Caller
“My kitchen's flooding from a burst pipe. Can someone come out tonight?”
Stella
“That sounds urgent. I'm flagging this to your on-call team now and they'll call you straight back.”
Urgent job flagged instantlyOn-call team notified on Sunday evening
FAQ
Common questions
Stella answers calls 24/7: evenings, weekends and public holidays. You choose when calls forward to Stella using conditional call forwarding on your existing business number. No number change required.
Yes. Stella reads your live calendar and books into available slots, with the correct appointment type and the right duration, even at 10 PM on a Sunday.
Stella recognises when a call needs a human. She can transfer the call to an on-call number, send an urgent notification, or direct the caller to your on-call contact, based on how your business is configured.
Traditional answering services take messages. Stella takes action: she books appointments, answers business-specific questions and updates your calendar live. No callback list. No Monday morning backlog.
Try her on a real call.
A 15-minute live demo on a real number, in your business's voice. Hear Stella work, then decide.