Quick start guide

Welcome to Telera.

Stella is your AI receptionist. She answers the calls you can't. This page tells you the five things you need to know to use her safely. Keep it near reception for the first two weeks.

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1How to log in

  • Go to app.telera.io
  • Use the email you were invited on + the password you set.
  • Forgot password? Click Forgot password on the login screen. The reset link arrives within 30 seconds.
  • Five failed attempts locks your account for 15 minutes. If you get stuck, email us instead of retrying.

2How to turn Stella off (do this first if anything seems wrong)

On the Command Centrepage (the first screen after login), there's a Coverage toggle near the top with three settings:

SettingWhat happens
AI offAll calls go straight to reception. Stella is silent.
Business hoursStella answers during your opening hours.
After hoursStella only answers outside opening hours.
If Stella ever says something wrong, switch to “AI off” immediately. All further calls go back to your reception line. Then email us.

3Where calls land

Call Inbox (left sidebar): every call Stella answered appears here within about two minutes.

Each call shows the caller's name, phone, enquiry details, and an urgency badge:

  • EMERGENCY: call the customer back within 30 minutes.
  • URGENT: call back within 4 hours.
  • ROUTINE: action by end of shift.

Click any call to see the full transcript, AI summary, and what the caller asked for.

4How to action a follow-up

Action Queue (left sidebar, with a red number badge): every call that needs a follow-up lands here automatically.

  1. Click the item. Read the summary and what the caller asked for.
  2. Call the customer back.
  3. Click Mark Actioned when you're done.

Aim for zero in the queue by end of shift.

5What Stella can and can't do

She can

  • Take appointment requests and callback details
  • Answer business hours, address and service questions
  • Flag anything urgent and direct it to your on-call contact
  • Capture caller name, contact details and what they need

She won't (yet)

  • Book appointments directly into your CRM or job software
  • Give professional, legal or financial advice
  • Send SMS reminders or surveys
  • Take card payments

Red flags. Email us if you see:

  • A call where Stella seems confused or says something factually wrong about the business.
  • A call marked EMERGENCY that isn't, or a real emergency marked ROUTINE.
  • A call that rang in but never appeared in the Inbox within 5 minutes.
  • Any data from another business showing up on your screen. This shouldn't happen. Tell us at once if it does.

Contact

Email admin@telera.io. The founder reads every message.

For the first 72 hours of your trial, the founder has given you a mobile for urgent after-hours issues. After that, email during business hours. Mobile is for urgent only.

Day 7 we'll do a review call: what worked, what didn't, what's next.