Terms of Service

Effective 14 April 2026

1. Acceptance

By using Telera, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Service description

Telera is an AI-powered phone answering platform for Australian businesses. It is not an emergency service.

3. Business responsibilities

Businesses are responsible for providing accurate account configuration, maintaining their own emergency and escalation protocols, and ensuring staff review AI call summaries in a timely manner.

4. Subscription and billing

Telera is billed monthly via Stripe. You may cancel at any time from your dashboard. No refunds are issued for partial months.

5. Limitation of liability

Telera is a communication and call-handling assistance tool. Businesses remain solely responsible for all decisions and actions taken in response to calls Telera handles on their behalf.

6. Data ownership

Businesses own their data. Telera processes it only to deliver the service described in these terms.

7. Termination

Either party may terminate the agreement at any time. Business data remains available for export for 30 days following cancellation, after which it may be deleted.

8. Governing law

These terms are governed by the laws of New South Wales, Australia.